Services to support you

Police, Fire and Ambulance

Call 000 (24 hours)

Find my local police station | Victoria Police locations

Lifeline: providing support and suicide prevention services, or put you in contact with crisis services in your state.

• www.lifeline.org.au
• Phone: 13 11 14 (Toll free, 24 hours a day, 7 days)
• Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)
• Chat online: https://www.lifeline.org.au/crisis-chat (7pm – midnight, 7 nights)

Suicide Call Back Service: 1300 659 467 (Toll free, 24 hours a day, 7 days) A national number which provides immediate telephone counselling and support www.suicidecallbackservice.org.au

Crisis Assessment Treatment Team (CATT): CATT is a mobile service that responds to urgent requests to help people in mental health crisis 24 hours a day, 7 days a week.
Referrals for CATT assessment are via Psychiatric Triage on 1300 721 927.

InTouch Multicultural Centre Against Family Violence: 1800 755 988 (24 hours a day, 7 days).

Support and information in their own language for Victorian women experiencing domestic violence. Home – inTouch

1800 Respect: 1800 732 732 (Toll free, 24 hours a day, 7 days).
Counselling service for domestic violence or sexual assault.
www.1800respect.org.au

Safe Steps: 1800 015 188 (Toll free, 24 hours a day, 7 days).
Telephone counselling, information and referral to safe accommodation in Victoria for women and children experiencing domestic violence.
www.safesteps.org.au

GenWest: 131 450 (Toll free, 24 hours a day, 7 days).
Victorian family violence support service that also delivers programs that support communities to lead safe and healthy lives.
GenWest | Gender Justice and Change | Genwest
Email: info@genwest.org.au
Address: 317-319 Barkly Street, Footscray, Naarm/Melbourne VIC 3011.

The Orange Door:
A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care, wellbeing and development of children.
Contact Us | The Orange Door

Western Melbourne Area:
• 15-17 Watton Street, Werribee, 3030
• Phone: 1800 271 045
• Email: wma@orangedoor.vic.gov.au

Brimbank Melton Area:
• 15-17 Service Street (entry via Dawson Street), Sunshine, 3020
• 222 Ferris Road, Cobblebank, 3338
• Phone: 1800 271 046
• Email: bma@orangedoor.vic.gov.au

Relationships Australia: 1300 364 277
A leading provider of relationship support services for individuals, families and communities. Relationships Australia | Achieving positive and respectful relationships

Sexual Assault Crisis Line: 1800 806 292 (24 hours a day, 7 days).
Crisis counselling service for people who have experienced both past and recent sexual assault. https://www.sacl.com.au/

Centre Against Sexual Assault: 1800 806 292 (Toll free, 24 hours a day, 7 days)
Work to ensure that women, children and men who are victim/survivors of sexual assault have access to comprehensive and timely support and intervention to address their needs. https://westcasa.org.au/

The Sexual Assault & Family Violence Centre (The SAFV Centre): 1800 806 292 (Toll free, 24 hours a day, 7 days)
Available to support people impacted by sexual assault and women, children and young people experiencing family violence.
https://www.safvcentre.org.au/

1800 Respect: 1800 732 732 (Toll free, 24 hours a day, 7 days).
Counselling service for domestic violence or sexual assault.
www.1800respect.org.au

Adult Counselling Services
Lifeline: providing support and suicide prevention services, or put you in contact with crisis services in your state.

• Lifeline Australia – 13 11 14 – Crisis Support. Suicide Prevention.
• Phone: 13 11 14 (Toll free, 24 hours a day, 7 days)
• Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)
• Chat online: https://www.lifeline.org.au/crisis-chat (7pm – midnight, 7 nights)

Suicide Call Back Service: 1300 659 467 (Toll free, 24 hours a day, 7 days) A national number which provides immediate telephone counselling and support Mental health counselling | Suicide Call Back Service

SANE Australia: 1800 18 7263
Online or phone support for complex mental health issues.
Email: info@sane.org
SANE Australia

The Cairnmillar Institute: 1800 391 393
Providing free psychological support
Email: reception@cairnmillar.org.au
Home – The Cairnmillar Institute

Mensline Australia: 1300 78 99 78 (Toll free, 24 hours a day, 7 days)
Phone & online counselling for men. Supports men who are dealing with family and relationship difficulties.
Free help, referrals & counselling for men: MensLine Australia

Mind Spot: 1800 61 44 34
Free phone and online support and counselling for adults
Email: contact@mindspot.org.au
MindSpot Clinic – Free Online Mental Health Support

Youth Counselling Services:
Kids Helpline: 1800 55 1800
A free 24/7 phone and online service for young people aged 5 to 25
Email: admin@kidshelpline.com.au
Kids Helpline | Phone Counselling Service | 1800 55 1800

Headspace: 1800 650 890
Online and phone support for young people
Email: info@headspace.org.au
headspace National Youth Mental Health Foundation

Drug and Alcohol Counselling
DirectLine: 1800 888 236
A free and confidential 24/7 alcohol and drug counselling and referral in Victoria
Website: DirectLine alcohol and drug counselling and referral in Victoria

Websites
Black Dog Institute: offers information and facts about mental illnesses and wellbeing, on-line self-testing, and current evidence-based treatments.
Email: blackdog@blackdog.org.au
Black Dog Institute | Science. Compassion. Action.

Head to Health: 1800 595 212
It can be difficult to find the mental health services resources that suit you. Head to Health can make your search easier.
Home | Head to Health

Life in Mind:
A national gateway connecting Australian suicide prevention services to each other and the community with a comprehensive list of available resources.
Email: lifeinmind@health.nsw.gov.au
Homepage – Life in Mind Australia

Reach Out:
Information and resources for young people on managing wellbeing.
A Safe Place to Chat Anonymously, Get Support & Feel Better | ReachOut Australia

#InThisTogether:
Online videos sharing practical tips to support mental health and wellbeing.
#InThisTogether – YouTube

Support and Education Groups
Mental Illness Fellowship of Australia: 07 3004 6914
A self-help, support and advocacy organisation dedicated to helping people with serious mental illnesses including anxiety disorders and depression.
email: mifa@mifa.org.au
Home – Mental Illness Fellowship of Australia Inc (mifa.org.au)

Anxiety Recovery Centre Victoria: 1300 269 438 or 03 9830 0533
OCD & Anxiety Helpline
Email: admin@arcvic.org.au
Home (arcvic.org.au)

Mental Health Carers Australia
Supports and promotes the wellbeing of families and others caring for people with mental illness.
Email: contact.us@mentalhealthcarersaustralia.org.au
Mental Health Carers Australia | Mental Health Organisation

Online Therapy and Self-Help Programs/Resources:
New Access
A free, six-session program with a professional to help support you through the stress of everyday issues.
NewAccess | mental health coaching | Beyond Blue

BRAVE Self-Help
An online therapy tool that can be completed at home and at your own pace – available to all young people aged 7 to 17 years. Versions of the program also available for parents.
Email: brave4you@psy.uq.edu.au
Login | BRAVE Self-Help Program (uq.edu.au)

E-couch
An online cognitive behavioural therapy designed for working through anxiety. It is most helpful if used alongside professional help.
Email: ecouch@ehubhealth.com
e-couch – self-help and information for common mental health issues (ecouch.com.au)

This Way Up: (02) 8382 1437
Clinically designed courses to help improve symptoms associated with stress, insomnia, anxiety and depression.
contact@thiswayupclinic.org
Online Mental Health Treatment Programs | THIS WAY UP

Mental Health Online
Provides comprehensive and effective online services and programs free of charge.
Email: contactmho@swin.edu.au
Mental Health Online

myCompass
A personalised self-help tool for your mental health by Black Dog Institute
myCompass online self-help program – Black Dog Institute

MindSpot: 1800 61 44 34
Free, confidential, evidence based online mental health assessment.
Email: contact@mindspot.org.au
MindSpot Clinic – Free Online Mental Health Support

Hand-n-Hand Peer Support:
Free, confidential peer support for health professionals in Australia and New Zealand.
Email: admin@handnhand.org.au
DirectLine alcohol and drug counselling and referral in Victoria

Victorian Doctors Health Program: 9280 8712
Confidential counselling service
Email: vdhp@vdhp.org.au
VDHP – The Victorian Doctors Health Program (VDHP) is a free, confidential service for doctors and medical students who have health concerns such as stress, mental health problems, substance use problems, or any other health issues.

Drs 4 Drs: 1300 330 543
24/7 helpline staffed by senior GPs and experienced counsellors trained in doctors’ health
Getting help – DRS4DRS

AMA Peer Support Program: (03) 9280 8722
Peer support for doctors by doctors
Email: amavic@amavic.com.au
Peer Support (amavic.com.au)

Nurse and Midwife support: 1800 667 877
A 24/7 national support service for nurses & midwives providing access to confidential advice and referral.
Support for Nurses & Midwives | Your health matters (nmsupport.org.au)

Nursing and Midwifery Health Program Victoria: 03 9415 7551
A free, confidential and independent support service for nurses, midwives and students
Email: admin@nmhp.org.au
NMHPV Home

Safer Care Victoria
The heathcare worker wellbeing centre provides support for all who work in clinical and non-clinical roles in health services, community health and aged and primary care settings.
About the Healthcare worker wellbeing centre | Safer Care Victoria

Women’s Housing Ltd: 9412 6868 (9:00am – 5:00pm).
A not for profit organisation that provides low costs housing to women at risk of homelessness. info@womenshousing.com.au
Women’s Housing (womenshousing.com.au)

Women’s Homelessness Prevention Project:
Responsibly keeping women and children safely housed across Victoria through integrated legal and social work assistance.
Home – Justice Connect

1800 My Options: 1800 555 660 (9am-5pm Mon-Fri).
For information about contraception, pregnancy options and sexual health in Victoria info@1800myoptions.org.au

Elizabeth Morgan House Aboriginal Women’s Service: 1800 364 297 (Toll free, 24 hours a day, 7 days).
An Aboriginal-led peak body for Aboriginal Women and Children in Victoria providing family violence services and advocacy.
Email: info@emhaws.org.au

Women’s Information Referral Exchange (WIRE): 1300 134 130
Free support, referrals & information on any issue for women, non-binary & gender diverse people in Victoria.
Email: support@wire.org.au
https://www.wire.org.au/

Women’s Legal Service Victoria: 1800 133 302 (Toll free, 24 hours a day, 7 days).
A not-for-profit organisation that provides free legal services to women experiencing disadvantage to address legal issues arising from relationship breakdown or violence.
Email: admin@womenslegal.org.au
Home – Women’s Legal Service Victoria (womenslegal.org.au)

Men’s Referral Service (No to Violence): 1300 766 491 (7 days).
Information and support for men who might be using controlling or violent behaviour towards a partner or family member; or who have been victimised by a partner or family member.
http://www.ntv.org.au/

Mensline Australia: 1300 78 99 78 (Toll free, 24 hours a day, 7 days).
Phone & online counselling for men. Supports men who are dealing with family and relationship difficulties.
www.mensline.org.au

Dardi Munwurro (Strong Spirit): 1800 435 799 (Toll free, 24 hours a day, 7 days).
A specialist Aboriginal family violence service. Brother to brother is a 24 hour crisis line for men. https://www.dardimunwurro.com.au/

Kids Helpline: 1800 55 1800
A free 24/7 phone and online service for young people aged 5 to 25
Email: admin@kidshelpline.com.au
Kids Helpline | Phone Counselling Service | 1800 55 1800

Headspace: 1800 650 890
Online and phone support for young people
Email: info@headspace.org.au
https://headspace.org.au/

National Association for Prevention of Child Abuse and Neglect (NAPCAN)
Website for contact details of agencies which assist with reporting child abuse and neglect
contact@napcan.org.au
Prevent child abuse and neglect | NAPCAN

The Space: 9747 5373
LGBTQIA+ Youth Group- City of Melton’s safe and inclusive space for young people aged 12 to 25.
Email: youngcommunities@melton.vic.gov.au
The Space LGBTQIA+ group Melton City Council 

The Orange Door:
A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care, wellbeing and development of children.

Contact Us | The Orange Door

Western Melbourne Area:

• 15-17 Watton Street, Werribee, 3030
• Phone: 1800 271 045
• Email: wma@orangedoor.vic.gov.au

Brimbank Melton Area:

• 15-17 Service Street (entry via Dawson Street), Sunshine, 3020
• 222 Ferris Road, Cobblebank, 3338
• Phone: 1800 271 046
• Email: bma@orangedoor.vic.gov.au

Djirra: 1800 105 303 (9am to 5pm, Monday to Friday)
Telephone counselling service for Aboriginal people who are experiencing or have experienced family violence.
https://djirra.org.au/

Dardi Munwurro (Strong Spirit): 1800 435 799 (Toll free, 24 hours a day, 7 days)
A specialist Aboriginal family violence service. Brother to brother is a 24 hour crisis line for men.
https://www.dardimunwurro.com.au/

Elizabeth Morgan House Aboriginal Women’s Service: 1800 364 297 (Toll free, 24 hours a day, 7 days)
An Aboriginal-led peak body for Aboriginal Women and Children in Victoria providing family violence services and advocacy.
info@emhaws.org.au

Yarning SafeNStrong: 1800 959 563 (Toll free, 24 hours a day, 7 days)
Telephone crisis line for Aboriginal people and families who need to have a yarn with someone about their wellbeing.
https://www.vahs.org.au/yarning-safenstrong/

Victorian Aboriginal Child Care Agency
A state-wide Aboriginal Community Controlled Organisation (ACCO) servicing children, young people, families, and community members.
https://www.vacca.org/

Rainbow Door: 1800 729 367 or text 0480 017 246 (10am to 5pm, 7 days a week).
Free specialist advice to LGBTIQ+ people and their friends and families.
support@rainbowdoor.org.au

Rainbow Door

With Respect 1800 LGBTIQ: 1800 542 847 (Toll free, 24 hours a day, 7 days).
Resources, tips and advice for LGBTIQ+ people on having and maintaining healthy relationships. Support for LGBTIQ+ people of all ages and their families experiencing difficulty in their relationships, including family violence.

QLife Australia: 1800 184 527 (Toll free, 24 hours a day, 7 days).
Provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
QLife

If you are deaf or have difficulty hearing or speaking you can talk to a Qlife Peer Supporter through the National Relay Service (NRS), see details below:

• TTY (teletypewriter) users phone 133 677 then ask for Qlife – 1800 184 527
• Speak and Listen users phone 1300 555 727 then ask for Qlife – 1800 184 527
• Internet relay users connect to the NRS by clicking NRS Chat Call then ask for Qlife – 1800 184 527

Relationships Australia: 1300 364 277
A leading provider of relationship support services for individuals, families and communities. Relationships Australia | Achieving positive and respectful relationships

The Space: 9747 5373
LGBTQIA+ Youth Group- City of Melton’s safe and inclusive space for young people aged 12 to 25.
Email: youngcommunities@melton.vic.gov.au
The Space LGBTQIA+ group Melton City Council

National Relay Service
To access a standard, mobile, 1300, or 1900 DSS number:

• TTY users – phone 133 677 then ask for the phone number you wish to contact
• Speak and Listen (speech-to-speech relay) users – phone 1300 555 727 then ask for the phone number you wish to contact
• Internet relay users – visit the Helping you connect | Access Hub website and ask for the phone number you wish to contact.

To access the 1800 DSS number:

• TTY users – phone 1800 555 677 then ask for the 1800 toll-free number you wish to contact
• Speak and Listen (speech-to-speech relay) users – phone 1800 555 727 then ask for the 1800 toll-free number you wish to contact
• Internet relay users – visit the Helping you connect | Access Hub website and ask for the 1800 toll-free number you wish to contact.

For more information visit the National Relay Service website: Helping you connect | Access Hub

Elders Right Advocacy: 1800 700 600 (Toll free, 24 hours a day, 7 days)
Supporting elders right to quality care.
Elder Rights Advocacy – Supporting Victorians rights to quality care

Seniors Rights Victoria: (SRV) 1300 368 821 (10AM – 5PM Mon-Fri)
Provide information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.
Seniors Rights Victoria | Home

Court Network: 1800 571 239 (Toll free, 24 hours a day, 7 days).
A free confidential community service provided by volunteers for all court users in Victoria and Queensland: victims, witnesses, accused, family and friends.
https://courtnetwork.com.au/

Victoria Legal Aid (VLA): 1300 792 387 (Toll free, 24 hours a day, 7 days).
Free legal information advice and legal representation based on financial situation and other individual circumstances for all Victorians.
https://www.legalaid.vic.gov.au/contact-us

Women’s Information Referral Exchange (WIRE): 1300 134 130
Free support, referrals & information on any issue for women, non-binary & gender diverse people in Victoria.
Email: support@wire.org.au
https://www.wire.org.au/

Women’s Legal Service Victoria: 1800 133 302 (Toll free, 24 hours a day, 7 days)
A not-for-profit organisation that provides free legal services to women experiencing disadvantage to address legal issues arising from relationship breakdown or violence.
Email: admin@womenslegal.org.au
Home – Women’s Legal Service Victoria (womenslegal.org.au)

Community Legal Centres Australia:
An independent, non-profit organisation established to support the community legal sector and ensure provision of free and accessible legal and related services to everyday people, including people experiencing discrimination and disadvantage.
Email: info@clcs.org.au
CLCs Australia – Community Legal Centres Australia